GENERAL QUESTIONS:
Q: I’ve been calling and there’s no answer. How can I get a hold of you?
A: Our SoleLavish Customer Care Department is open:
Mon/Tue/Wed/Fri 10am (PST) to 4:00pm (PST)
Thur/Saturday/Sun- Closed.
Q: I have a promo code, how do I use it?
A: Our babes must input all promo codes at the time of checkout. Our systems WILL NOT allow us to manually adjust any costs on orders that have already been placed. We CANNOT apply any promo codes to prior purchases.
Q: How do SoleLavish shoes run?
A: Our sizes are based as US sizes. All shoes are given a size suggestion at the bottom of every shoe description. Please keep in mind that this is only a suggestion, we understand that everyone’s foot size is different & your selection will be made upon personal preference. You know your foot best!
TRACKING YOUR PACKAGE:
Q: I have a tracking number, what do I do with it?
A: You are able to visit the website of the carrier your package was shipped with and track your package with the tracking number provided.
Q: I need my order FAST! Does SoleLavish offer expedited shipping?
A: We offer expedited shipping on all domestic orders. All 2-day & 3-day pricing will be calculated at checkout (Please keep in mind that shipping dates are counted as days in transit).
Q: When will my order ship?
A: All orders will be shipped within 48 hours (usually sooner).
Q: I selected FREE SHIPPING, how long until I receive my package?
A: All orders that are shipped with FREE SHIPPING will be delivered within 1 – 6 business days.
Q: What is my Order Number & Where can I find it?
A: You are given a unique order number to identify your purchase made with us. Your Order Number is located in all emails (or text message if you have selected the text option) that you have received from our company, including your order confirmation. Please have your SL Order Number upon contacting us.
Q: What are SoleLavish forms of payment?
A: We accept all major credit cards, debit cards and PayPal - choose the option you would like to use at checkout.
Q: Can I place an order over the phone with a SL representative?
A: We ask that all customers place their orders online at SOLELAVISH.COM to ensure that there are no miscommunications during the ordering process. However, if you are having trouble, please give us a call/text - we’d be happy to help.
Q: I want to make a large purchase. Does SoleLavish offer wholesale?
A: Unfortunately, we do not at the moment.
Q: I NEED this item you have, but SoleLavish is sold out. When will you restock?
A: As much as we would love to provide you with an exact date for a restock, unfortunately, we cannot! But, SoleLavish uploads new styles daily! Make sure to sign up for our new “EMAIL ME WHEN AVAILABLE” option. You will be notified once we restock that specific item.
Q: How do I sign up for your mailing list and what are the special benefits?
A: Signing up for our mailing list is totally easy! Scroll down to the section that states, “JOIN THE MAILING LIST!” Enter your email address in this section and hit the “SIGN ME UP” button. You’ll benefit from always being in-the-know and officially become a SL Babe. You will also receive EXCLUSIVE sales, promo codes, and restocked alerts!
Q: Does SoleLavish ship original shoe boxes?
A: You will receive each shoe wrapped in our signature wrapping.
Q: Why can’t I add this item to my shopping cart?
A: Chances are we’re sold out at the moment! However, we restock often, so please check back soon! In the event that we do not receive that exact style again, we might soon receive something similar!