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AfterPay Policy

Can you pay Afterpay early?

There are no fees for paying an item off early, but if you're late there are. Afterpay doesn't charge interest, but if you do not make a payment on time you will be slugged with a late fee.

 

Why did my Afterpay declined?

Here are a few reasons why a payment can be declined with Afterpay: Your first payment amount must be available at the time of purchase - even if you have nothing to pay today. Your Afterpay account has overdue payments owing. The Afterpay risk management department has declined your payment

 

What happens if I don't pay Afterpay?

A: That's when fees can kick in. Afterpay will notify you by email if a payment has failed. ... If you don't pay by the deadline, Afterpay will charge you a $10 late payment fee, and $7 on top of this if you still haven't paid in a week.

 

What if I want to return part of my order?

The delivery, quality and return of any goods and services you buy is always the responsibility of the retailers and the service providers you buy from. And the amount and type of return you can make on a product will always be determined by the returns policy of the individual retailer you bought the item from. You should be able to find out your options by checking their returns policy on their website or contacting them directly.

Once a refund has been processed by the retailer it will automatically come through to us within 3 days and once we process it, show up in your payment plan.

Now – here’s where it gets a bit complicated, so pay attention!

Our system will adjust your payments from your last installment backwards. This means your final payment might be reduced to zero, but the rest of your payments stay the same. Our systems cannot spread the new purchase price out evenly across your four payments or across the remaining payments.

Now – on the App, your refunded order will show up as “PAID” or "COMPLETED". We know this can be confusing and we are working to fix this right now. In the meantime you can click the “PAID” or "COMPLETED" button to see that the payment has been refunded.