ENJOY 15% OFF ! CODE: HIMAY

Shipping Policy

All  (NON PRE-ORDER) items will be shipped via FEDEX / USPS within 48 hours (Monday- Friday) after received payment. (Items are shipped MONDAY-FRIDAY ONLY, Excludes Weekends & Holidays ). After doing so we will send you a notification emails, with tracking info ; a shipping confirmation when out for delivery; and another confirmation once item has been delivered.

DELIVERY TIMEFRAMES:

*Express Shipping  (2-3 BUSINESS DAYS) : FedEx is a reliable, residential carrier service which delivers Monday-Friday to all 50 states with final delivery provided by the Fedex .

Please be aware that by selecting to send your package without a signature required, you are agreeing to be liable should your package be lost in transit or after delivery. FedEx has permission to leave your package outside the door. Although most delivery carriers do knock or ring the bell, they are not required to do so and may leave the package outside. 

*Standard Shipping  (3-5 BUSINESS DAYS) : FedEx is a reliable, residential carrier service which delivers Monday-Friday to all 50 states with final delivery provided by the Fedex .

Please be aware that by selecting to send your package without a signature required, you are agreeing to be liable should your package be lost in transit or after delivery. FedEx has permission to leave your package outside the door. Although most delivery carriers do knock or ring the bell, they are not required to do so and may leave the package outside. 

Standard Shipping W/ Signature (3-5 BUSINESS DAYS)

For the convenience of our customers, we offer the option of shipping your order Signature Required. With a signature, we can guarantee your package to your hands.

Solelavish.com highly recommends a signature. If you are not home at the time of the attempt, the driver may choose to reattempt delivery at another time or return the package to the sender if several attempts are made without success. Please make alternative arrangements if you do not expect to be at home during delivery, or if your apartment has security access policies for deliveries.

Solelavish.com is not responsible for orders that are delayed or returned due to FedEx inability to deliver securely.

Priority Mail Express - (1- 2 DAY) Order must be in by 12:00 PST to be processed for express delivery. Depending on your location delivery will range from 1- 2 business days.

PACKAGE RETURNED TO SENDER POLICY

If an invalid address is provided to us, the shipping carrier will return the package to our offices.  You will be contacted by a customer service representative to arrange for re-shipment AT YOUR EXPENSE.  Initial shipping costs are non-refundable as the shipping carriers do not reimburse us for returned to sender packages.

TO CANCEL AN ORDER

Contact us right away! Generally once an order is made, we cannot guarantee that it can be cancelled. When the invoice is transmitted to our warehouse, we may not be able to cancel the order before it is prepared for shipment. Once the order is shipped, it can not be cancelled. 

**HOLIDAY SEASON DELIVERY**

During the months of November-January 15th FedEx becomes very busy with deliveries for the holiday season. Please take this into consideration before contacting us. During these months please give your item at LEAST 2 EXTRA BUSINESS DAYS TO ARRIVE.

INTERNATIONAL SHIPPING

We are glad to service our customers internationally! International orders will be shipped via DHL EXPRESS or UPS (your selection) within 72 hours after received payment. (ITEMS ARE SHIPPED MONDAY-FRIDAY ONLY, EXCLUDES WEEKENDS AND HOLIDAYS). After doing so we will send you a notification email, with tracking info if applicable. We are not responsible for any taxes and duties at the time of delivery.

VIP MEMBERS ONLY

Drop your email for EXCLUSIVES!