All REGULAR (NON PRE-ORDER) items will be shipped via UPS within 48 hours after received payment. (Items are shipped MONDAY-FRIDAY ONLY, Excludes THURSDAYS, Weekends & Holidays ). After doing so we will send you a notification email, with tracking info if applicable.
*UPS SUREPOST NO SIGNATURE REQUIRED (3-5 BUSINESS DAYS) : UPS SurePost® is an economy, residential, ground service: this service combines the travel consistency and reliability of UPS with final delivery typically provided by the U.S. Postal Service (USPS).
Please be aware that by selecting to send your package without a signature required, you are agreeing to be liable should your package be lost in transit or after delivery. USPS has permission to leave your package outside the door. Although most delivery carriers do knock or ring the bell, they are not required to do so and may leave the package outside.
UPS Ground Signature Required (2-5 BUSINESS DAYS)
For the convenience of our customers, we offer the option of shipping your order Signature Required. With a signature, we can guarantee your package to your hands.
Solelavish.com highly recommends a signature. If you are not home at the time of the attempt, the driver may choose to reattempt delivery at another time or return the package to the sender if several attempts are made without success. Please make alternative arrangements if you do not expect to be at home during delivery, or if your apartment has security access policies for deliveries.
Solelavish.com is not responsible for orders that are delayed or returned due to UPS inability to deliver securely.
UPS 2ND DAY AIR- (2 DAY)
UPS NEXT DAY AIR- (1 DAY)
**USPS FIRST CLASS- (3-5 BUSINESS DAYS)
We'll do our best to provide affordable, reliable postal service and hope it'll arrive on time. But as you know, the shipping time highly depends on the courier company and local customs/duties. We appreciate your understanding for this uncontrollable shipping time.
PACKAGE RETURNED TO SENDER POLICY
If an invalid address is provided to us, the shipping carrier will return the package to our offices. You will be contacted by a customer service representative to arrange for re-shipment AT YOUR EXPENSE. Initial shipping costs are non-refundable as the shipping carriers do not reimburse us for returned to sender packages.
TO CANCEL AN ORDER
Contact us right away! Generally once an order is made, we cannot guarantee that it can be cancelled. When the invoice is transmitted to our warehouse, we may not be able to cancel the order before it is prepared for shipment. Once the order is shipped, it can not be cancelled.
**HOLIDAY SEASON DELIVERY**
During the months of November-January 15th USPS becomes very busy with deliveries for the holiday season. Please take this into consideration before contacting us. During these months please give your item at LEAST 3 EXTRA BUSINESS DAYS TO ARRIVE.
We are glad to service our customers internationally! International orders will be shipped via DHL EXPRESS or UPS (your selection) within 72 hours after received payment. (ITEMS ARE SHIPPED MONDAY-FRIDAY ONLY, EXCLUDES WEEKENDS AND HOLIDAYS). After doing so we will send you a notification email, with tracking info if applicable. We are not responsible for any taxes and duties at the time of delivery.